PRIVACY POLICY

DMC Cancun ("we," "us," or "our") is committed to protecting the privacy and security of the personal information entrusted to us. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit our website, communicate with us, or participate in events and programs we manage.

Information We Collect

We may collect the following types of information:

• Contact information — name, email address, phone number, company name, and job title
• Event-related information — registration details, travel preferences, dietary requirements, and attendance records for programs we coordinate
• Communication records — messages, inquiries, and correspondence you send to us
• Technical information — IP address, browser type, device information, and pages visited on our website

How We Use Your Information

We use the information we collect to:

• Plan, coordinate, and deliver destination management services and events
• Respond to inquiries and provide customer support
• Manage registrations, room assignments, and transportation logistics
• Communicate important updates about your program or event
• Improve our website, services, and client experience
• Comply with legal obligations and enforce our agreements

Information Sharing

We do not sell your personal information. We may share information with trusted third parties only when necessary to deliver our services, including hotels, transportation providers, activity operators, and registration platforms. These partners are required to handle your data responsibly and only for the purposes we specify.

We may also disclose information when required by law, to protect our rights, or in connection with a business transaction such as a merger or acquisition.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this policy, comply with legal requirements, resolve disputes, and enforce our agreements. Event-related records may be retained for a reasonable period following the conclusion of a program.

Cookies and Tracking

Our website may use cookies and similar technologies to enhance your browsing experience and analyze site traffic. You can control cookie preferences through your browser settings. Disabling cookies may affect certain features of the website.

Data Security

We implement appropriate technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. While we strive to safeguard your data, no method of transmission over the internet is completely secure.

Your Rights

Depending on your location, you may have the right to access, correct, delete, or restrict the processing of your personal information. You may also withdraw consent where processing is based on consent. To exercise these rights, please contact us using the information below.

To request deletion of your account and associated data, visit our Account Deletion page.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any external websites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us so we can take appropriate action.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this page periodically for the latest information on our privacy practices.

Contact Us

For general support inquiries, visit our Support page.

Last updated: June 30, 2026