CUSTOMER SUPPORT

DMC Cancun provides dedicated support for corporate meetings, incentive programs, and destination events throughout the Riviera Maya. Whether you are planning an upcoming program or need assistance during an active event, our team is ready to assist you with professionalism and care.

How We Can Help

• Destination search, site inspections, and venue coordination
• Hotel room block management and contract review
• Transportation, airport transfers, and executive car service
• Advance and on-site registration support
• Activity planning, dining reservations, and special events
• On-site coordination and emergency assistance during your program

Response Times

We aim to respond to all support inquiries within one business day. For urgent matters related to an active event or program currently in progress, please indicate URGENT in your email subject line and include your event name and dates so we can prioritize your request.

Business Hours

Our support team is available Monday through Friday, 9:00 AM to 6:00 PM (Central Time, Cancun). Messages received outside business hours will be addressed on the next business day. On-site support is available 24/7 during active programs.

When Contacting Us

To help us assist you as quickly as possible, please include the following information in your message:

• Your name and company or organization
• Event name and dates (if applicable)
• A brief description of your request or issue
• Your preferred contact phone number

For privacy-related inquiries, please visit our Privacy Policy page or contact us at the same email address with the subject line Privacy Request.